Privacy Info at Royal Reels Online

2. Personal Information We Collect

Royal Reels Casino collects personal information that is reasonably necessary to operate a licensed interactive gambling service. At registration, we collect your full legal name, date of birth, residential address, email address, and phone number. During payment processing, we collect financial account details, transaction history, and billing address. For identity verification required under our GCB licence and anti-money laundering obligations, we collect copies of government-issued identification documents, proof of address, and, where required, source of funds documentation. We also collect technical data including your IP address, device identifiers, browser type, and session logs each time you interact with the platform.

We do not collect personal information we do not need. If you contact our support team, we retain records of that correspondence, including the content of messages and the contact method used.

3. How We Use Personal Information

We use your personal information to create and manage your account, process deposits and withdrawals, verify your identity, and comply with our GCB licence conditions. Identity verification is not optional — this is a legal requirement under both Curaçao AML obligations and the National Ordinance on the Identification of Clients when Rendering Financial Services. We use transactional data to detect fraud, prevent money laundering, and identify unusual account behaviour. We use contact details to send account-related communications, including security alerts, identity verification requests, and responsible gambling notifications.

We do not use personal information for automated profiling that produces legal or similarly significant effects without a lawful basis. Marketing communications are sent only where you have opted in, and you can withdraw that consent at any time through your account settings.

4. Legal Bases for Processing

Our use of personal information rests on four grounds. First, performance of a contract — processing your registration, deposits, and withdrawals requires your personal information. Second, legal obligation — GCB licence conditions, AML compliance under the National Ordinance, and AUSTRAC reporting requirements for Australian financial transactions each independently require us to collect and retain specified data. Third, legitimate interests — fraud prevention and platform security represent legitimate interests that do not override your rights. Fourth, consent — for direct marketing only, and withdrawable at any time.

5. Identity Verification and KYC

This is not a formality. Royal Reels Casino is required to verify the identity of every player before processing withdrawals above defined thresholds, and in some cases before any withdrawal at all. KYC checks under the GCB framework require us to confirm your identity, verify your age, confirm your residential address, and — for larger transactions — assess the source of funds. Failure to complete verification will result in withdrawal delays or account restrictions. We use AUSTRAC-registered third-party verification providers where identity checks involve Australian identity documents. Verification data is retained for a minimum of five years from the date of your last transaction, in line with AML record-keeping requirements.

6. Sharing Personal Information

We share personal information only where necessary. We disclose data to payment processors and banking partners to execute your transactions, to KYC and identity verification providers, to fraud detection and cybersecurity services, and to regulatory authorities including the GCB and, where legally required, AUSTRAC. We do not sell personal information to third parties for commercial purposes. This is not a marketing commitment — it is a legal position. Transfers of personal information outside Australia occur when data is processed by GCB-regulated infrastructure. We contractually require all third-party recipients to apply data protection standards consistent with applicable law.

7. Data Retention

We retain personal information for as long as your account remains active and for a minimum of five years after account closure, consistent with GCB AML requirements and the National Ordinance. Transaction records are retained for seven years. Identity verification documents are retained for five years from the date of your last transaction. Support correspondence is retained for two years unless it relates to a dispute, in which case it is retained until that dispute is fully resolved.

8. Your Privacy Rights Under the APPs

Australian residents have rights under the Privacy Act 1988. You have the right to access personal information we hold about you, to request correction of inaccurate or outdated information, and to make a complaint about how we have handled your personal information. Access and correction requests are handled within 30 days. We may decline access where the Privacy Act permits, for example where disclosure would reveal information about another individual or where the information relates to an ongoing fraud investigation.

To exercise any of these rights, contact [email protected] . If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

9. Cookies and Tracking Technologies

Royal Reels Casino uses cookies, pixel tags, and session analytics tools to operate the platform. For full details on the types of cookies we use, the purposes they serve, and how to manage your cookie preferences, refer to our Cookie Policy .

10. Security

We apply industry-standard security measures including TLS encryption for data in transit, AES-256 encryption for data at rest, access controls, and regular security audits. No transmission over the internet is completely secure. If a data breach occurs that is likely to result in serious harm to you, we will notify you and the OAIC in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988.

11. Responsible Gambling and Personal Information

We use account data, including deposit frequency, session duration, and withdrawal patterns, to identify signs of problem gambling behaviour. This is a licence condition under the GCB framework and aligns with the National Consumer Protection Framework for Australian players. Where we identify risk indicators, we may contact you directly or impose account restrictions. This use of your data is a condition of operating a licensed interactive gambling service, not an optional feature.

12. Changes to This Policy

We update this Privacy Policy when our practices change or when regulatory requirements change. The current version is always published on our website with the effective date shown at the top. Continued use of the platform after an update constitutes acceptance of the revised policy.

13. Contact

For privacy-related enquiries, access requests, or complaints, contact us at [email protected] . We respond within 30 days.